Services
Toll Free Help-Desk Support
24-hour toll-free customer support line staffed with experienced factory-trained personnel. We guarantee an average speed of answer of 15 seconds or less and a maximum hold time of 2 minutes.
E-Mail and Internet Support
Support via e-mail as well as providing a custom portal over the internet.
On-Site Service
Over 6,000 certified service engineers are strategically located across the country with a guaranteed four (4) hour response time.
Call Tracking and Reporting
Tracking and reporting all service incidents with real time access via the web by our customers.
Product Testing
Complete electrical, environmental, quality control analysis and testing.
Qualified System Installation and Training
Professional on-site installation and training anywhere in the World. Multi-day training sessions, pre-installation analysis, and custom integrations are all available.
Custom Designed Satisfaction Surveys
Want to measure how your customers/employees feel about the Help Desk? Need to measure your company’s reaction to the latest software upgrade? We can provide a fast an easy way to collect and analyze this data with our custom designed surveys. Surveys can also be branded with your company’s logo to provide a completely transparent solution. Results are presented in easy to read Excel and PowerPoint format, and great for presentations.
Click here to see a sample survey!
Remote Diagnostics
Remote diagnostics, 24 hours a day, 7 days a week.
Network Monitoring
Our exclusive “Synergy” is a 24-hour network monitoring solution that can be customized to detect your network devices’ warning signs which we can proactively react to.
Parts Depot
Manage parts replacement, exchange inventory, warranty entitlement and RMA Management.
Network Consultants
Network design and consulting.
NOC Administration and Management
Network Infrastructure management using state of the art network monitoring software and remote access solutions.
Asset Management and Inventory
Asset management and inventory control of all of your computers, servers, and network hardware.
Remote PC Access
Remote access to end users to provide quick resolution to issues.
Network Security
Protection from Viruses, SPAM, or other security threats.